How are my meals packaged? All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals!We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately. Is your packaging recyclable? Here is how to recycle and dispose of packaging materials:Boxes - Break down the box and place it curbside with your recycling.Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash. https://www.plasticfilmrecycling.org/ Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to a Local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here: www.plasticfilmrecycling.org.Food containers - Food containers - our food containers are BPA-free, made from PET (#1 plastic).It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911.com for a list of recycling facilities near you My gel packs were not fully frozen upon arrival. Is the food safe? It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41℉. If your proteins arrive above this temperature, please discard them and contact our Customer Care Team. How do I store meals? When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.Note: Meals are fresh and delicious for at least 7 days after delivery. My Freezer Provisions box arrived at a different day/time than my other items. Is this normal? Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
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